Acceptance of service animals (Emotional Support)

Emotional support dogs are pets that help their owners overcome emotional or psychological problems, such as, phobias, stress, depression, among others.

These dogs provide essential support to guarantee the physical and emotional well-being of the person they accompany.

A guide dog or emotional support dog must be in the airplane cabin, next to its owner and sit on his feet.

PARANAIR transports dogs as service and emotional support animals onboard the aircraft under the following conditions:

• Service and emotional support dogs are accepted in all our routes.
• You can only travel with one (1) emotional support animal, who must be at least 3 months old.
• The dog must travel at your feet, under the front seat, without obstructing aisles. It can ride on the passenger’s lap if it is small as an infant.
• If the emotional support pet exceeds 30kg or if its size exceeds the aforementioned limits, the animal may be transported in the aircraft’s hold, at no additional cost (as long as it is suitable for traveling in the aircraft’s hold).
• The passenger may choose to pay for an extra seat.
• The dog must be clean, healthy and have good behavior (signs of bad behavior can generate boarding denial)
• Feeding is not allowed on board and due to regulations of the aeronautical authority, the leash (harness) must be worn onboard the aircraft.
• PARANAIR requires that the dog have a muzzle during boarding, takeoff, landing and disembarkation, and recommends its use throughout the flight.
• When the flight is not full, we will try to leave adjacent seats free.
• Assignment in emergency exits (Rows 1 and 8), and seats adjacent to the access of crews’ emergency equipment, is prohibited.
• They must be allocated on the side of window seats (A and F)
• We will try to avoid placing them near any PETC on board.
• The passenger is responsible for the care, well-being, and behavior of the pet throughout the flight.
• The Terms and Conditions for Transportation of Service and Emotional Support Animals form must be completed.
• It is the passenger’s responsibility for any physical damage or harm that the emotional support dog may cause to third parties during the trip, whether to PARANAIR and/or airport facilities, as well as on board the aircraft. If the dog relieves itself on board, at the airport, or at any area not assigned to relieve itself, the passenger who owns the animal is responsible for cleaning.

The acceptance requirements, in terms of documentation, disclaimer of liability by PARANAIR, container (in case of transport in the hold of the aircraft), etc., will be the same as for the rest of the domestic animals subject to payment, however, in addition to these requirements, you must have:

MEDICAL CERTIFICATE ISSUED BY A MENTAL HEALTH PROFESSIONAL (PSYCHIATRIC)

The certificate must detail the emotional dependance of the passenger on the pet, specifying the diagnosis or treatment followed by the passenger, and indicating the need to travel with their animal in a condition of emotional support.

IMPORTANT.

• The space of the emotional support pet must be duly registered within the reservation of the passenger it accompanies.

Restrictions:

The Company does not accept the transport of the following breeds of dogs as they are considered dangerous:

• Bull Mastiff or Bull Terrier
• Dogue De Dordeaux
• Argentine Dogo
• Brazilian Mastiff
• Akita Inu
• Neapolitan mastiff
• Tosa Inu
• English Mastiff
• American Staffordshire Terrier
• Rottweiler
• Presa Canario
• Pitbull

The Company does not accept the transport of brachycephalic breeds of dogs and cats, which are described below; nor any other breed with the same condition:

To make the reservation of this service, and find out about the required documentation, fares and the Company´s policies regarding pet transportation, you must contact our Call Center or send an email to atencionalcliente@paranair.com.